Terms & Conditions

These Terms govern your use of Smart Quote AI (the "Service"), provided by ACN 699 263 057 Pty Ltd (ABN 77 699 263 057), of Australia, trading as Smart Quote AI ("we", "us", "our"). By creating an account or using the Service you accept these Terms.

1. Acceptance

You confirm you are authorised to enter these Terms on behalf of yourself or your business, and that you will comply with all applicable laws.

2. The Service

Smart Quote AI is a quoting and CRM workspace for service businesses. We may update, add, or remove features at any time.

3. Acceptable use

See our Acceptable Use Policy. You must not misuse the Service, reverse engineer it, use it to send unlawful or infringing content, or attempt to disrupt our infrastructure.

4. Your content and inputs

You own the data you upload (clients, jobs, quotes). You grant us a limited licence to host and process that data solely to provide the Service. You are responsible for the accuracy and lawfulness of any inputs and for any use you make of AI-generated outputs.

5. AI features

• Accuracy. AI outputs are suggestions only, may contain errors, and are not a substitute for professional or human judgement. You must review every quote before sending it to a customer.
• Prohibited use. You must not use the AI features to generate content that is unlawful, harmful, deceptive, or infringing.
• Responsibility. You are responsible for the inputs you provide and the outputs you rely on or send to third parties.
• IP. As between you and us, you own AI outputs produced from your inputs, subject to the underlying model providers' terms. We may retain and analyse aggregated, de-identified usage data to improve the Service.
• Moderation. We may block or remove content that violates these Terms.

6. Our IP

We own the Service, our brand, and all underlying software. Nothing in these Terms transfers our IP to you.

7. Availability and warranties

The Service is provided "as is". We do not warrant uninterrupted or error-free operation and do not offer a specific uptime SLA on standard plans.

8. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where liability can be limited, our liability is limited (at our option) to resupplying the Service or refunding the amount you paid for it in the previous 12 months.

9. Payment terms — Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paid subscriptions are billed by Paddle under the Paddle Buyer Terms. Refunds are handled per our Refund Policy.

10. Suspension and termination

We may suspend or terminate access if you breach these Terms, fail to pay, or place the Service or other users at risk. You may cancel at any time; see the Refund Policy for the effect on billing.

11. Liability

To the maximum extent permitted by law and subject to section 8, our total liability for any claim arising from the Service is limited to the fees you paid us in the 12 months before the claim.

12. Changes

We may update these Terms. Material changes will be notified in-app or by email at least 14 days before they take effect.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts.

14. Contact

ACN 699 263 057 Pty Ltd, Australia. Email support@smart-quote.com.